Rick and all the workers are wonderful! I needed to get the cars winterized while my husband was away. I was nervous but he explained nicely and got them done perfectly for a really good price. The second visit was to get our tires changed. He helped us to change them patiently. Thank you so much! * If I could give a negative star rating I would * I called to inquire about how much guidance is given on repairs. I clearly stated at the beginning of the phone conversation that I was calling to find out if they would be able to assist with questions and steps on a heater core replacement. My husband was wanting to try and do the work himself. He nor I have ever utilized the auto hobby shop on base. Therefore we do not know the level of assistance the mechanics offer. I went into this call knowing that it was going to be quite a long and tedious job. I was told that legally the mechanic's could not help or even assist on this repair. I 100% understand this. That is not what set me off. The supervisor I was on the phone with said to me, " I don't know why these guys get their wives to call up here and ask these ridiculous questions"!!!! THAT'S 100% Not okay!!! That is incredibly disrespectful. Don't make derogatory statements when someone calls and has specific questions and concerns. I work in customer service and if I were to treat people like that I would get fired. I don't like everyone I deal with on a daily basis, but I keep my thoughts to myself. I would literally drag myself through glass before I ever seek assistance at the Auto Hobby Shop on Eielson AFB.
Auto Hobby Shop is a US Car Repair based in Eielson Air Force Base, Alaska. Auto Hobby Shop is located at 5267-5269 Arctic Ave, Eielson AFB, AK 99702, USA.
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